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Privacy Policy

Effective Date: 5 October 2026

Laynal (“Laynal”, “we”, “us” or “our”) is an online retail brand operated by Acribe Limited.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://laynal.com, create an account, place an order, contact us or otherwise interact with our services.

Because Laynal serves customers internationally, different privacy and data protection laws may apply depending on where you are located.

Where a particular law applies to your personal information, we will handle that information in accordance with the requirements applicable to us.

1. Who We Are

The business responsible for operating Laynal is:

Legal Business Name: Acribe Limited
Trading Brand: Laynal
Website: https://laynal.com
Email: info@laynal.com

For privacy-related questions or requests, contact us at info@laynal.com.

2. Information We Collect

Depending on how you interact with Laynal, we may collect:

Personal and Contact Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping/delivery address.

Order Information

  • Products ordered.

  • Order number.

  • Order value.

  • Order date.

  • Delivery information.

  • Returns and refund information.

  • Customer service correspondence.

Payment Information

Payments are processed through third-party payment providers.

We do not intentionally store complete credit or debit card numbers on our own servers.

Depending on the payment method available at checkout, payment information may be processed by our payment service providers, such as Stripe, PayPal or another payment provider used by Laynal.

You should review the relevant payment provider’s privacy policy for further information about how it handles payment information.

Technical Information

When you use our website, we may automatically collect information such as:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Approximate location derived from IP address.

  • Referring website.

  • Pages visited.

  • Website interactions.

  • Date and time of visits.

  • Cookies and similar technologies.

3. How We Collect Information

We may collect information:

  • Directly from you when you place an order.

  • When you create an account.

  • When you contact customer support.

  • When you subscribe to marketing communications.

  • Automatically through cookies and similar technologies.

  • Through payment, fraud prevention, analytics and technology providers.

  • Through shipping and fulfilment partners involved in delivering your order.

4. How We Use Personal Information

We may use your information to:

  • Process and fulfil orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Provide order and tracking updates.

  • Handle returns, refunds and complaints.

  • Respond to customer support enquiries.

  • Prevent fraud and unauthorised transactions.

  • Protect our website and systems.

  • Maintain business and accounting records.

  • Improve our website, products and services.

  • Analyse website usage and performance.

  • Send marketing communications where permitted by law and where required consent has been obtained.

  • Comply with legal and regulatory obligations.

5. Legal Bases for Processing

Where laws such as the UK GDPR apply, we may rely on one or more lawful bases, including:

  • Contract: processing necessary to fulfil your purchase.

  • Legal obligation: processing required to comply with applicable law.

  • Legitimate interests: fraud prevention, website security, business administration and service improvement.

  • Consent: where consent is required, such as certain marketing or non-essential cookies.

Where consent is relied upon, you may withdraw it at any time.

The UK GDPR can apply to organisations outside the UK where their processing relates to offering goods or services to people in the UK. (ICO)

6. Sharing Personal Information

We do not sell your personal information.

We may share information with service providers where necessary to operate Laynal, including:

Payment Providers

Payment processors and financial service providers used to process your transaction.

Shipping and Fulfilment Providers

Courier companies, logistics providers, warehouses, suppliers and fulfilment partners that require relevant information to process and deliver your order.

Technology Providers

Website hosting, security, cloud infrastructure, email, analytics and other technology providers.

Fraud and Security Providers

Providers that help us detect fraudulent transactions, malicious activity and security threats.

Professional and Legal Advisors

Where reasonably necessary for legal, accounting, compliance or business purposes.

Government and Regulatory Authorities

Where disclosure is required by law, legal process or a valid governmental request.

7. International Data Transfers

Because Laynal is an international e-commerce business, your personal information may be processed in Kenya and other countries where our service providers, payment providers, fulfilment partners, hosting providers or other business partners operate.

Where applicable data protection law requires safeguards for international transfers, we will take appropriate steps to provide those safeguards.

8. Cookies

Laynal uses cookies and similar technologies to:

  • Keep the shopping cart functioning.

  • Maintain essential website functionality.

  • Remember preferences.

  • Improve website performance.

  • Help protect the website against fraudulent or malicious activity.

  • Understand website traffic and usage.

  • Support marketing activities where permitted.

You may be able to control cookies through your browser or our cookie controls where available.

Disabling certain essential cookies may affect website functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions.

  • Provide customer service.

  • Maintain accounting and business records.

  • Resolve disputes.

  • Detect fraud.

  • Comply with legal obligations.

Retention periods may vary depending on the type of information and the legal requirements applicable to it.

We may retain transaction and financial records for the period required by applicable tax, accounting and legal requirements.

10. Your Privacy Rights

Depending on your country or jurisdiction, you may have rights relating to your personal information.

These may include:

  • Accessing personal information we hold about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of personal information where legally available.

  • Requesting restriction of certain processing.

  • Objecting to certain processing.

  • Requesting data portability where applicable.

  • Withdrawing consent where processing is based on consent.

  • Opting out of certain marketing communications.

UK and EEA residents may have additional rights under applicable data protection laws.

Canadian customers may have rights under applicable federal or provincial privacy legislation. Canadian privacy requirements can differ depending on the province and the nature of the business activity. (Privacy Commissioner of Canada)

Australian customers may have rights under applicable Australian privacy law, including rights relating to access, correction and complaints. Australian privacy policies are expected to explain what personal information is collected, how it is collected and held, its purposes, access/correction procedures and complaint handling. (OAIC)

To exercise a privacy right, contact:

info@laynal.com

We may need to verify your identity before completing certain requests.

Where a specific statutory response period applies, we will respond within the timeframe required by the applicable law.

11. Marketing Communications

If you subscribe to Laynal marketing communications, we may send you information about:

  • Products.

  • Promotions.

  • Discounts.

  • New collections.

  • Other Laynal updates.

You can unsubscribe from marketing emails using the unsubscribe mechanism included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an order you have placed.

12. Security

We take reasonable technical and organisational measures designed to protect personal information from:

  • Unauthorised access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

Our website uses HTTPS/TLS encryption for data transmitted between your browser and our website.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Children’s Privacy

Laynal is not intended to knowingly collect personal information from children who are below the minimum age required to provide consent or enter into purchases under applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first:

Email: info@laynal.com

We will investigate and respond to your complaint within a reasonable period and in accordance with applicable law.

Where applicable law gives you the right to complain to a privacy or data protection regulator, you may also contact the relevant authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business.

  • Our services.

  • Technology.

  • Privacy laws.

  • Our data handling practices.

The updated version will be published on this page with a revised effective date.

16. Contact Information

Laynal
Operated by Acribe Limited

Website: https://laynal.com
Email: info@laynal.com

Optional Contact Email: juliusnjeri1@gmail.com