Effective Date: 5 October 2026
Welcome to Laynal.
These Terms & Conditions (“Terms”) govern your use of https://laynal.com and purchases made through our online store.
Laynal is an online retail brand operated by Acribe Limited, a company registered in Kenya.
By using our website or placing an order, you agree to these Terms together with our applicable Shipping Policy, Refund & Returns Policy and Privacy Policy.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.
1. About Laynal
Brand: Laynal
Legal Business: Acribe Limited
Website: https://laynal.com
Email: info@laynal.com
Registered Address: [INSERT ACRIBE LIMITED REGISTERED ADDRESS]
Laynal sells products to customers internationally, including customers in the United Kingdom, United States, Canada and Australia.
2. Eligibility
You must be legally capable of entering into a contract under the laws applicable to you to place an order through Laynal.
If you create an account, you are responsible for providing accurate information and maintaining the security of your account credentials.
You must not use another person’s payment information or identity without authorisation.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and specifications are accurate.
However:
- Screen settings may affect the appearance of colours.
- Product packaging may vary.
- Minor differences may occur between photographs and the physical product.
- Product availability may change without notice.
Where a product description contains an error, we will take reasonable steps to correct it.
Nothing in this section limits your statutory rights concerning products that are not as described, defective or otherwise fail to meet applicable legal requirements.
4. Pricing and Currency
Prices displayed on Laynal may be presented in different currencies depending on your location or the currency selected at checkout.
The applicable price will be the price displayed at checkout before you complete payment.
Prices may change from time to time, but changes will not affect an order that has already been accepted unless required by law or an obvious pricing error has occurred.
Pricing Errors
If a product has been listed at an obviously incorrect price because of a technical or typographical error, we may contact you before fulfilment to clarify the error and, where legally permitted, cancel the affected order and issue a full refund.
5. Orders and Order Acceptance
When you place an order through Laynal, you are submitting an offer to purchase the selected products.
After receiving your order, we may send an automated order confirmation acknowledging receipt.
An order confirmation does not necessarily mean that the order has been accepted.
We may decline or cancel an order where reasonably necessary, including where:
- Payment cannot be authorised.
- Product availability has changed.
- Delivery information is incomplete or invalid.
- We suspect fraud or unauthorised payment activity.
- A significant pricing or product information error has occurred.
- Fulfilment is not reasonably possible.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Payment
Payments are processed through third-party payment providers.
Available payment methods may include card payments, PayPal and other payment services made available at checkout.
Laynal does not intentionally store complete payment card numbers on its own systems.
Payment providers may independently process payment and fraud-prevention information in accordance with their own terms and privacy policies.
7. Fraud Prevention and Payment Verification
To protect customers and Laynal from fraudulent transactions, we may conduct reasonable verification checks.
We may cancel or hold an order where a transaction presents reasonable indicators of fraud, unauthorised use or payment abuse.
We will not knowingly discriminate against customers on the basis of protected characteristics.
8. Shipping and Delivery
Shipping, processing and estimated delivery information is provided through our Shipping Policy and/or at checkout.
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
Delivery may be affected by:
- Customs procedures.
- Weather.
- Carrier disruptions.
- Public holidays.
- Transportation delays.
- Incorrect delivery information.
- Events outside our reasonable control.
Customers are responsible for providing accurate shipping information at checkout.
Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless we expressly state otherwise at checkout.
9. Returns and Refunds
Our Refund & Returns Policy explains our procedures for returns and refunds.
The Refund & Returns Policy forms part of these Terms.
However, nothing in our Refund & Returns Policy or these Terms removes or restricts consumer rights that cannot legally be excluded.
This includes mandatory consumer rights that may apply in the customer’s jurisdiction.
For example, Australian consumer guarantees cannot be excluded by contractual terms, and depending on the circumstances can provide rights to repair, replacement, refund or cancellation. (ACCC)
UK consumers may also have statutory cancellation rights for eligible online purchases. (Legislation.gov.uk)
10. Intellectual Property
Unless otherwise stated, the content appearing on Laynal, including:
- Logos.
- Branding.
- Website design.
- Text.
- Graphics.
- Product descriptions.
- Images.
- Website software.
- Layout and visual elements,
is owned by or licensed to Acribe Limited/Laynal and may be protected by intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our content without appropriate permission.
11. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Submit fraudulent payment information.
- Attempt to gain unauthorised access to our systems.
- Interfere with website security.
- Use bots or automated systems to abuse the website.
- Scrape or systematically extract website content without permission.
- Conduct payment card testing.
- Submit false or misleading information.
- Attempt to exploit promotions or discounts fraudulently.
We may restrict access or cancel orders where we reasonably believe these Terms have been violated.
12. Third-Party Services
Laynal may use third-party services for:
- Payment processing.
- Shipping and fulfilment.
- Website hosting.
- Analytics.
- Security.
- Customer communication.
- Marketing.
Those providers may have their own terms and privacy policies.
Laynal is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Laynal will not be responsible for indirect or consequential losses that could not reasonably have been anticipated when the contract was formed.
Nothing in these Terms affects mandatory consumer rights or statutory remedies available to customers.
14. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:
- Natural disasters.
- Severe weather.
- War or civil unrest.
- Government restrictions.
- Customs delays.
- Strikes.
- Transportation disruptions.
- Major infrastructure failures.
- Significant internet or technology outages.
- Other events beyond our reasonable control.
This does not affect any statutory rights that consumers may have.
15. Governing Law
These Terms are governed by the laws of Kenya, subject to any mandatory consumer protection laws that apply to customers in their country or jurisdiction.
Where the law of the customer’s country provides mandatory consumer protections that cannot be excluded by contract, those protections will continue to apply.
For example, customers in the United Kingdom, Australia, Canada or the United States may have consumer rights under applicable local or national laws.
16. Disputes
If you have a concern regarding an order, please contact us first so that we can attempt to resolve the issue amicably.
Email: info@laynal.com
We will make reasonable efforts to investigate complaints and reach a fair resolution.
Nothing in this section prevents a consumer from exercising mandatory legal rights available under the law applicable to their purchase.
17. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will publish the updated version on this page and update the effective date.
Changes will not retrospectively alter rights or obligations relating to an order where doing so would be unlawful.
18. Contact Us
Laynal
Operated by Acribe Limited
Website: https://laynal.com
Email: info@laynal.com
Optional Contact Email: juliusnjeri1@gmail.com
Operating Hours: Monday–Friday, 9:00 AM–5:00 PM (EAT / UTC+3)