Effective Date: 5 October 2026
At Laynal, we want you to have a positive shopping experience. If you are not satisfied with your purchase, this Refund & Returns Policy explains when you may return an item, how refunds are handled, and how to contact us.
Laynal is an online retail brand operated by Acribe Limited.
By placing an order through Laynal, you acknowledge that your purchase is made from Acribe Limited, trading under the Laynal brand.
1. Change-of-Mind Returns
Unless a different statutory right applies in your country, Laynal accepts eligible change-of-mind returns requested within 14 calendar days of the date you receive your order.
To qualify for a change-of-mind return, the item should generally be:
- Unworn and unused.
- Unwashed and unaltered.
- In its original condition.
- Returned with original tags and labels where applicable.
- Returned in its original packaging where reasonably possible.
- Free from makeup, deodorant, perfume, pet hair or other signs of use.
You may handle an item only to the extent reasonably necessary to determine its nature, characteristics and functionality. Where applicable law provides additional consumer rights, those rights are not affected by this policy.
UK customers
For eligible online purchases, UK consumers generally have a statutory right to cancel an order within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of cancellation, the goods generally need to be returned within the applicable statutory period.
Where a UK statutory cancellation right applies, we will process the refund in accordance with applicable law, including applicable rules concerning the original standard delivery charge and the cost of returning the goods.
This policy does not limit any mandatory rights available to UK consumers.
2. Items That May Not Be Returned
For health, hygiene or other legitimate reasons, certain products may not be eligible for change-of-mind returns where permitted by applicable law.
These may include:
- Underwear and intimate apparel.
- Bodysuits.
- Swimwear where the hygiene seal has been removed.
- Earrings and other pierced jewellery.
- Personalised or made-to-order products.
- Gift cards.
- Products specifically identified at the time of purchase as non-returnable.
These exclusions do not apply where applicable law gives you a right to a refund, replacement, repair or other remedy because an item is faulty, defective, unsafe, misdescribed or otherwise fails to meet applicable consumer guarantees.
3. Faulty, Damaged or Incorrect Items
If your order arrives:
- Damaged;
- Defective;
- Faulty;
- Significantly different from its description; or
- With the wrong item,
please contact us as soon as reasonably possible at info@laynal.com.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs or video showing the issue.
- Photographs of the product packaging and shipping label where relevant.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Depending on the circumstances and applicable law, the remedy may include a:
- Replacement;
- Repair;
- Full or partial refund; or
- Other legally required remedy.
You will not be required to bear return costs where applicable law requires Laynal to cover them.
For Australia, for example, consumer guarantees provide rights that cannot be removed by a business’s ordinary returns policy. (ACCC)
4. Return Authorisation
Before returning an item, please contact:
Email: info@laynal.com
Please do not send products to an address printed on the original shipping label unless our customer service team specifically instructs you to do so.
After reviewing your request, we will provide the appropriate return instructions where a physical return is required.
Returns sent to an unauthorised address may experience processing delays.
5. Return Shipping Costs
For a voluntary change-of-mind return, including reasons such as:
- Change of preference;
- Size selection;
- Colour preference;
- No longer wanting the product; or
- Similar personal reasons,
the customer is generally responsible for the return shipping cost, unless applicable law provides otherwise or Laynal agrees to cover the cost.
We recommend using a tracked shipping service and retaining proof of postage.
Where an item is defective, damaged, incorrect or otherwise covered by a statutory remedy requiring us to cover return costs, Laynal will provide appropriate return instructions.
6. Refunds
Once an authorised return has been received and inspected, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where a statutory refund timeframe applies, Laynal will comply with that timeframe.
For UK statutory cancellations, for example, applicable regulations generally require reimbursement using the same payment method and prohibit a fee being imposed for the reimbursement. (Legislation.gov.uk)
7. Store Credit and Alternative Resolutions
In some circumstances, Laynal may offer customers alternative resolutions, including:
- Store credit;
- A replacement item;
- A partial refund where appropriate; or
- Another mutually agreed resolution.
These options are offered for convenience and do not replace or restrict any mandatory consumer rights that apply to your purchase.
A customer will not be required to accept store credit instead of a cash refund where applicable law requires a monetary refund.
8. Exchanges
We do not generally provide direct manual exchanges.
If you require a different size, colour or product, you may return the original item where eligible and place a new order.
Where an item is defective, incorrect or otherwise subject to a statutory remedy, we will provide an appropriate remedy in accordance with applicable law.
9. Consumer Protection Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict or override any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
This includes, where applicable, statutory rights under:
- UK consumer protection law;
- Australian Consumer Law;
- Canadian federal or provincial consumer protection laws;
- United States federal or state consumer protection laws; and
- Other mandatory consumer protection laws applicable to your transaction.
For example, Australian consumer guarantees automatically apply to eligible purchases and cannot be removed through a business’s returns policy. (ACCC)
10. Contact Us
Laynal
Operated by Acribe Limited
Website: https://laynal.com
Email: info@laynal.com
Optional Contact Email: juliusnjeri1@gmail.com
Operating Hours: Monday–Friday, 9:00 AM–5:00 PM (EAT / UTC+3)